FAQ

WHEN WILL MY ORDER SHIP?
ORDERS WILL BE PROCESSED TO SHIP WITHIN 1-2 WEEKS. ONCE YOUR ORDER HAS SHIPPED, YOU WILL RECEIVE AN AUTOMATED EMAIL WITH YOUR TRACKING INFORMATION. ORDERS ORDERS ARE SHIPPED VIA STANDARD GROUND SHIPPING. PLEASE ALLOW 5-10 BUSINESS DAYS FOR DELIVERIES AS CARRIERS ARE EXPERIENCING DELAYS IN SHIPPING DURING THIS TIME. ONCE YOU RECEIVE YOUR TRACKING NUMBER, PLEASE FOLLOW IT CLOSELY TO BE AVAILABLE FOR THE DELIVERY AS A SIGNATURE IS REQUIRED.

WHY WAS MY ORDER CANCELED?
SUSPICIOUS ACTIVITY: OUR BILLING DEPARTMENT DID NOT RECEIVE AUTHORIZATION FOR THIS TRANSACTION.

BOT ACTIVITY: BROWSER AUTOMATION, BOTS OR A RESERVATION SERVICE TO PURCHASE THESE PRODUCTS. WE RESERVE THE RIGHT TO REFUSE BULK ORDERS. MULTIPLE ORDERS PLACED FOR THE SAME PRODUCT ON

LIMITED PURCHASES: ITEMS LIMITED TO ONE (1) PER CUSTOMER

WE RESERVE THE RIGHT TO MAKE EXCEPTIONS AND CANCEL, REFUND OR EXCHANGE A LAUNCH PRODUCT AT OUR SOLE DISCRETION.

WILL I HAVE TO PAY DUTIES & TAXES FOR MY INTERNATIONAL ORDER?
ALL INTERNATIONAL ORDERS ARE SUBJECT TO DUTIES AND TAXES FORMED BY THE COUNTRY OF IMPORT. THE RECEIVER (CUSTOMER) IS RESPONSIBLE FOR THESE FEES. REFUSED PACKAGES WILL BE CONSIDERED FORFEITED AND NOT ELIGIBLE FOR REFUND OR CREDIT.

LOST PACKAGES:
WE ARE NOT RESPONSIBLE FOR ANY LOST, STOLEN, OR DAMAGED SHIPMENTS.CUSTOMERS ARE RESPONSIBLE FOR PAYING ADDITIONAL SHIPPING AND HANDLING FEES TO HAVE THE ORDER RESHIPPED, IF AVAILABLE. THE BUYER ASSUMES ALL RESPONSIBILITIES OF CLAIMS MADE WITH THE SHIPPING CARRIER.


ORDER ISSUES:
IN ORDER TO PROVIDE THE BEST CUSTOMER SERVICE, ANY CONCERNS REGARDING ORDERS MUST BE RECEIVING IN WRITING WITHIN 7 DAYS WITHIN THE DELIVERY OF THE ORDER.